Why Is My Bank Teller Trying to Sell Me a Credit Card I Don’t Want?

By: Josh Harkinson, Mother Jones, 4/9/15

Until recently, your typical banker was someone whose main job was to accept deposits, cash checks, and dispense basic financial advice. But now that job hardly exists anymore—at least not as we once knew it. Today’s front-line bank workers—tellers, loan interviewers, and customer-service reps—earn far too little money to be considered “bankers” in the traditional sense of the word. And though they still collect and dispense money, their main job involves hawking credit cards and loans you probably don’t need.

Rank-and-file bank workers are both causes and symptoms of America’s widening economic divide, says Aditi Sen, the author of Big Banks and the Dismantling of the Middle Class, a report released today by the Center for Popular Democracy. Based on union organizer interviews with hundreds of workers in the industry, Sen found that front-line bank workers often face quotas for hawking potentially exploitive financial products, often to low-income customers, even though the workers themselves barely qualify as middle class. “We can definitely see bank workers as part of the same continuum of issues facing all low-wage workers,” she says.

Read the rest at Mother Jones

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