Reports - Committee for Better Banks

Cashing Out: How Bank Workers are Faring Almost Two Years After the 2016 Fraudulent Sales Scandals

Since the Wells Fargo fraudulent account scandal erupted in September 2016, bank workers and consumer advocates have called for new policies that address aggressive sales goals and incentive payment f


Report Of The Los Angeles Community Review Board On Responsible Banking

One year ago, the Los Angeles City Attorney’s office and federal regulators imposed a record- breaking fine on Wells Fargo for illegally opening millions of fake accounts. Local bank workers, who are


Wheeling and Dealing Misfortune: How Santander’s High Pressure Tactics Hurt Workers and Auto Loan Customers

A decade after the mortgage crisis financial companies continue to extend risky loans at high interest rates, bundling those loans into securities to sell to eager Wall Street investors, and booking b


DENIED: An Assessment of Racial and Economic Disparities in Santander Bank’s Mortgage Lending

Santander Bank – one of the world’s largest banks – has invested billions of dollars in the past eight years in building a massive U.S. fleet; as part of this expansion, its U.S. mortgage lending operations have brought in over $560 million in the last five years, and Santander’s fee income increased to $1.2 billion last year. Yet, analysis of the bank’s Home Mortgage Lending Act data reported each year to federal regulators reveals a disturbing pattern of racial and economic discrimination in Santander’s home mortgage lending.



Big banks bailed out by U.S. taxpayers continue to aggressively push high interest credit cards and other unnecessary financial products on customers, according to a new report by the National Employment Law Project (NELP). Analysis of industry data, class action lawsuits and interviews with dozens of frontline bank workers reveal the unscrupulous tactics that Wells Fargo and other major U.S. banks are using to force predatory products onto customers.