The recent crackdown on Wells Fargo sales-goal practices resulted in large part from a three-year push for change by front-line bank employees, assisted by the Communications Workers of America, the...
Perla Palacios UrsuloGreat job Committee of Better Banks!! The last couple of banks I worked for say there is a "open door" policy, there wasn't. You may be lucky to get a great immediate boss (who had no office), but the rest of the management team are normally not available.1 day ago · 1
"When we partnered with the Committee for Better Banks last June to interview frontline workers for our report, Banking on the Hard Sell, we heard from tellers, call center workers, customer service workers, and branch managers employed by seven banks around the country. These workers reported being subject to ever-changing sales quotas, harassment and belittlement on the job, and threats of termination for not meeting quotas."
Andres Manuel Garcia Sr.I currently work for BOA and its Fact! I am leaving my branch role to work in the call center to get away from the sales pressure and goals. Otherwise I could be unemployed according to upper management due to not achieving my sales goals2 days ago · 3
Jeremie D. HaUS Bank; my former manager was involved in sales-based harassment and cheating.2 days ago · 4
Grace FernandezAfter 4 anxiety attacks I think I may be ready to say a few things24 hours ago · 2
Mary TaylorThanks to committee for better banks!2 days ago · 2
Angie Casquete CortezSUNTRUST WAS THE SAME WITH THE QUOTAS AND THE HARRASSMENT AND TD IS SHADY WHEN IT COMES TO FEES ARE THESES BANKS NEED A GOOD SHAKE DOWN!2 days ago · 4
Julie West LudwigI have many friends in the banking industry. For several years they have all complained that US Bank and Chase also verbally & emotionally abuse their front-line employees to "Sell, sell, sell!" or they will be terminated...yes, WF is only the tip of the iceberg!1 day ago · 2
Marc LinvilleI worked at WF just under 10 years, the last 4 as a service manager. I recently resigned in July before all this went public though I saw these practices on a day to day basis. I was put on corrective action for not meeting unrealistic sales goals because I refused to participate in anything unethical. Best decision I've ever made!14 hours ago
Kurt GoldsteinI worked for PNC. Achieved head teller . Felt the same way. Then left for my health. When I returned to work for Chase, I was treated the same way...listed as a 20 hr teller, transferred out of district after 3 weeks with original branch where I made an excellent connection with my BM & ABM. Still my friends to this day. After 3 surgeries and unrelenting pain and on a 2 year disability due to stress and underhanded practices, of which I was asked to do as a vault custodian, I don't believe I could return to such an atmosphere.....& sorry about that because I was in it for the PEOPLE...not to fill buckets, & when I first joined Chase , that was why I did....exceptional customer service..my specialty ...than the Whale fiasco of which we were assessed 19 billion in fines for unethical practice which quickly rose to 26 billion. Chase paid the fine, and at the time, was STILL able to post a 3D quarter profit. NOONE saw any jail time. All I would read on the Chase homepage, only access senior tellers, such as myself, had at there fingertips would occasionally mention some luckless souls who found the highest building in London....& plunged to their deaths....guess their guilt got the better of them...& who paid the REAL price? The Eastern footprint by, "restructuring " management infrastructure....watched good friends who bled blue for 36 years lose they're jobs.
As a senior teller, I don't hold much weight but I would argue with my manager DAILY until the point I worked myself sick....
I welcome the Change....☮️❤️2 hours ago
Perla Palacios UrsuloMost bank employees require representation of some type. HR departments are not a resource.2 days ago · 6
Christian LaburuI worked for SunTrust bank here in Georgia. SAME THING2 days ago · 6
Kristina CamarilloCompletely agree! I worked at BofA and I KNOW the same thing was happening there too!2 days ago · 5
Geniece Shuff SchaberI previously worked for PNC and left due to the never ending harassment and belittling based on sales goals. I was one of very few bankers who wanted to sleep at night and told my boss I actually had ethics! Just learned that PNC is also getting rid of their sales goals for retail bankers. Why? Why would you eliminate sales goals and your heavy handed tactics if you were doing nothing wrong? Go right ahead and give that 85 year old customer 3 credit cards because they qualify for it. Close out the old credit cards and have them apply for new ones...just a few of the tactics used by bankers at PNC. When you bring it to their attention, nothing is done because we were doing what's best for the customer and that banker led the company in credit card sales. How retail managers and senior management sleep at night...their big huge bonuses on the backs and stress of the frontline employees. Senior management is working tirelessly to come up with a new system to judge frontline employees and still keep that stock price and bonuses up. Wake up customers!1 day ago · 1