Completely true and accurate.
In South Florida our "Culture of Care" campaign is still a veiled threat and carefully worded so that it can be trusted and manipulated.
I thought it was about the company showing a commitment to caring about its employees.
Instead, its a coaching tool to threaten you without threatening you.
Literally been told this in the past as a direct result of the "Culture of Care" campaign;
"As a company we have a culture of care and as your manager I care enough about you to hold you accountable for not meeting your expectations. Because I know you can do better."
Mind you, I was already at 186% of goal at the time.
Predatory sales goals lead to ethical dilemmas for bank workers. James Jimenez of CWA spoke about how these goals affect workers at the LA Community Review Board on Responsible Banking today. #BetterBanksLA ...
The LA Community Review Board for Responsible Banking is happening now! Congresswoman Maxine Waters just spoke about the need for banking reform and the importance of the work we're doing. #BetterBanksLA ...
Unfortunately, the same system of high-pressure sales goals that helped Wells Fargo make fistfuls of cash from illegal accounts exists at nearly every other major bank. Javier Sarmiento believes a common-sense update to our Responsible Banking Ordinance will help make sure we never live through that deception again. ...
When sales goals are set with years of stats of false sales, it put quotas too high. For years banks thought the numbers they had were legit. Unfortunately they refuse to acknowledge the culture they have created and lower the goals to realistic expectations, rather they continue to push high expectations, pressuring associates to meet numbers or lose their job. These sales goals also make banks vulnerable to fraud and money laundering, as bank employees struggling to meet numbers will open accounts without proper documentation, just to keep from getting fired. The sales goals really should be abolished! Times have changed, branches aren't killing it like we all used to 10 years ago, before the age of online and mobile app account opening, that we all now compete within our own institutions. They should lose the goals and increase hourly wages to keep good seasoned employees that know the products/ services, regs and how to spot fraud and laundering. They have to learn a new way of compensation that's fair for employees, safe for the consumer and industry.
Actual Numbers have NEVER been 100% legit, yet sales goals remain with the assumption/expectation that they have been. Goals have been set on a foundation of false numbers and continues to rise, but when rules and regs and disclosures are actually followed, you cannot meet the goals set, based on years of non-compliant sales numbers.
If we had decency in the White House and Congress, we’d be looking at a bill to ban cross-selling entirely.
They need to fire Melissa White district manager la metro
Enrique Miguel Orozco
Priscilla Audrey Soetanto