Bargaining for the Common Good and the Fight for Better Banks for Our Communities
Frontline bank workers regularly have to meet extreme sales goals and metrics, and this means they often have to push unnecessary, and sometimes even predatory, products on their consumers. A teller may have to make a certain number of referrals to personal bankers, a banker’s metrics could be how many loans they must create, a customer service representative has to sell credit cards, a collector brings in a certain amount of debt each hour. All of this means they do not have the time, resources, or ability to explain products thoroughly and help a customer really assess what fits their needs. Not meeting these metrics could mean discipline or termination, or not earning enough incentives to make rent that month.