Fortune: "I work at a Wells Fargo call center. Here’s why people like me can save America’s banking system"

This op-ed originally appeared in Fortune:

I spend my entire day on the phone, from when I clock in each morning to the end of my shift at night. As an account resolution representative at Wells Fargo, I talk to customers whose credit card accounts may be impacted by extenuating circumstances, such as illness, incarceration, or the death of a loved one, and work with them to bring delinquent accounts into good standing. My job is to help people during the most challenging moments of their life.

I have spent 15 years working at Wells Fargo because I enjoy helping my customers, but Wells Fargo has made my job harder and harder. Wells Fargo is plagued by understaffing, unfair managerial practices, and a toxic work environment that make it challenging for us to deliver the best results possible for customers. The bank’s endless stream of scandals and lawsuits impacts our work and makes it clear Wells Fargo needs to change. That is why my coworkers and I are organizing a union–a first for a bank of that size.

Read the full article here.